Recommended reading and talks
The following posts and talks moved me in one way or another, so I recommend you read/watch them too.
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Incident Analysis: How Learning is Different Than Fixing - John Allspaw - 2020 video. A few points resonated with me:
- Severity of the incident has nothing to do with how difficult and interesting it was
- Good postmortems are stories - they use typical story-telling techniques and are interesting to read
- Often postmortems become box-ticking exercises. Many postmortems are written to be filed, not read. This happens even in pioneering SRE orgs like Google.
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Andrew Clay Shafer - SRE as She Is Spoke - 2022 video.
- Are you SRE?
- Are you DevOps?
- Are you a new buzzword?
- Who cares!
- KNOW YOUR “ONE JOB” AND DO IT FIRST and follow-up
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Prioritization is a Political Problem as Much as an Analytical Problem.
- Prioritization is more than an analytical/intellectual exercise. It's an organizational challenge with natural disagreements among stakeholders.